BRANDIT is looking for someone to fill the position of Client Support Consultant in our Malta office to start as soon as possible.
Are you client focused with a good sense for details? Would you go always the extra mile to assist the clients with their enquiries? If the answer is yes, then we would be happy to receive your application.
As a Client Supporter you will be responsible for providing the best support towards our international clients. We expect you to love client contact, to be dedicated when dealing with different support issues and have a high-level service approach to your work. You will help us to enhance the ‘client experience’ of our existing and new clients.
You must see the possibilities instead of the problems and enjoy working with clients with a high level of responsibility. High quality is extremely important for us, meaning that precision and carefulness are key for us.
This role is suitable for someone who works well without constant supervision, is service oriented, has experience in client support and has a good attention to detail.
Primary tasks and responsibilities to include:
- Registrations, transfers and updates of domain names
- Day-to-day client support on the phone and email
- Weekly project status reports to the clients
- Contact with the authorities and technical providers on an operational day-to-day basis
- Other administrative tasks connected to client support
Experience and key competencies include:
- Relevant education and prior work experience in the field of client support or domain name management required
- Being used to communicating with the clients on the phone and email
- Fluency in English, any other language is a plus
- Self-driven with a big engagement
- High client focus
- Great detail on quality and agreed procedures
We are offering you:
- A dynamic organisation that is growing rapidly
- A flat structure with open communication where everyone has a voice
- A positive, encouraging work environment with first-class colleagues
- Sustainable company values
- Flexible working place
You are the ideal candidate, if ….
- You are energised, positive, social, passionate, helpful, structured, curious and innovative and you enjoy working in an entrepreneurial, dynamic and international environment.
- You want to be a part of a strong team of competent colleagues, where teamwork is essential, but you can also work independently
- You have a flair for technical and logical thinking
- You consider punctuality and quality a matter of honour
- You are very good at multi-tasking, and you always have all your projects under control
- You are a team player who welcomes feedback and is not afraid to give feedback, when necessary
- You can find joy even in the most mundane task and make it more interesting for yourself
How to apply?
Sound like the job for you? Show us your skills and enthusiasm in a motivation letter and send it along with your CV to: email@example.com
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